1. Return Eligibility

To qualify for a return, your item must meet these criteria:

• Item is new, unused, and in resalable condition.
• Includes original packaging, tags, manuals, and all accessories.
• Returned within 30 days of the delivery date.

Non-returnable items:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items (except if defective)
• Final sale or clearance items

2. How to Initiate a Return

To begin a return, contact us within 30 days of delivery with your order number and reason for the return.

Our team will reply within 1–2 business days with instructions and the return address.

Important: Please do not send items back to the manufacturer or our Mesa office without a Return Authorization (RA) number. Unauthorized returns may not be accepted.

3. Return Shipping Costs

• If we made an error (wrong item, defective, or transit damage), we will cover the return shipping costs.
• For all other reasons (change of mind, size, etc.), the customer is responsible for shipping charges.
• Original shipping fees are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service and purchasing insurance. We cannot guarantee receipt of your returned item otherwise.

4. Refunds

Once your return is received and inspected, we will notify you of the status.

• Approved refunds are credited to your original payment method within 5–7 business days.
• The refund includes the product price only (original shipping is non-refundable unless we erred).
• For card payments, please allow extra time for your bank to post the credit.
If a return is rejected (e.g., used items or missing parts), we will contact you to return the item at your expense.

5. Exchanges

We do not offer direct exchanges. If you need a different size, color, or model, please:

1. Initiate a return for your original item.
2. Place a new order for the desired item.

This process ensures you receive the correct item quickly while your refund is processed separately.

6. Damaged or Defective Items

If your product arrives damaged or defective, contact us within 48 hours of delivery. Please provide:

• Your order number
• A short description of the problem
• Clear photos of the damage or defect

We will arrange a replacement or full refund, including shipping, as fast as possible.

7. Order Cancellations

You may cancel an order within 2 hours of placement before fulfillment begins. Please email us immediately for cancellations. Once shipped, orders cannot be cancelled and must follow our standard return process.

8. Contact Information

Questions about our Returns & Exchanges? Reach out to us at Browsing Sector LLC:

1155 S POWER RD STE 114 #582
MESA, AZ 85206
United States

Email: browsingsector@gmail.com
Phone: 347-242-6116

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Arizona Time)

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted here with a "Last Updated" date. Please review this page periodically.
Thank you for shopping with Browsing Sector LLC!